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Custom New Era Hats FAQs

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Which customization methods do you offer?

We offer three customization methods: embroidery, patches, and printing. Embroidery comes in standard flat, 3D puff, and 3D puff chain stitch. Patches come in leather, PVC, woven, sublimated, and embroidered, all stitched on by hand. Printing is full color. All three have the same minimum: 6 pieces per design.

How do I design my order online?

Pick a product, choose a placement and a customization method, and launch the Design Studio. Upload your logo or build a design from scratch, and watch it on the actual product as you work. After checkout, we email a design proof within 1 to 2 business days, with unlimited revisions.

Will I see a proof before my order goes into production?

Yes. After you place your order, we email a design proof within 1 to 2 business days. You can request unlimited revisions at no charge, and production begins only after you approve the proof. Nothing gets made until it looks right to you.

What is the minimum order?

The minimum order is 6 pieces per design. One design can go on any mix of sizes, colors, and products, like 4 black tees and 2 gray hoodies. Hats and apparel always count as separate designs, even with the same logo. To add a color or a product to a design, use “Add color” or “Add another product” on it in your cart. Designing the logo again starts a new design. The more pieces of a design you order, the less each one costs.

Do you charge setup or artwork fees?

No. We charge no setup fee and no artwork fee on any order, and the Design Studio is free to use. Your price reflects the product, how it’s customized, and how many pieces of each design you order, nothing else. What you see at checkout is what you pay.

What counts as one design?

A design is your artwork as you set it up in the Design Studio: where it goes, like the front or back, and how it’s applied, like embroidery, a patch, or printing. Every piece you add to that design counts toward its 6-piece minimum and lowers its price per piece, whatever the product’s size or color. Changing the artwork, where it goes, or how it’s applied starts a new design, even if you only change the artwork’s colors, size, or position. Each new design needs 6 pieces of its own.

How long does production take?

Standard production is 2 to 3 weeks for embroidery and printing, and 4 to 6 weeks for patch methods, counted from proof approval. Rush is available on request. Contact us by phone, email, or live chat before you order.

How much does shipping cost?

Shipping is free on every order to the contiguous U.S. For Alaska, Hawaii, and international orders, the shipping cost is shown at checkout, along with any taxes and duties. See our shipping policy for full details.