Shipping policy

Free shipping

Standard shipping is free on every order shipped within the United States. There is no minimum — a single piece ships free, the same as a thousand.

Production time

Everything we sell is decorated to order, so production time is separate from shipping time. Production begins when you approve your design proof, not when you place your order.

Apparel — 1 to 2 weeks
Embroidered hats — 2 to 3 weeks
Patch hats — 4 to 6 weeks

Transit time is additional and depends on your address. The estimate shown on each product page is the current production window for that item.

Design proofs and final sale

We send a design proof for every order and hold production until you approve it. Take the time you need — nothing is cut, printed, or stitched before you say yes.

Once you approve your proof, your order is final sale. Decorated goods carry your artwork and cannot be restocked or resold, so approved orders cannot be cancelled, changed, or returned. If something arrives wrong or defective that is a different matter, covered below.

Shipment confirmation and tracking

You will receive a shipment confirmation email with your tracking number as soon as your order ships. Tracking usually becomes active within 24 hours.

Split shipments

Large or mixed orders sometimes arrive in more than one box, and occasionally from more than one facility. There is no extra charge for this, and each shipment is tracked separately.

International orders

We ship to most countries. International shipping is calculated at checkout, in your local currency where available.

Free shipping applies to United States addresses only.

Shipments outside the United States may be assessed duties, import taxes, and customs fees by the destination country. These are set by your government rather than by us, and are the recipient's responsibility. We cannot predict or refund them, and we cannot declare a lower value or mark a shipment as a gift.

Damaged or incorrect orders

If your order arrives damaged, incomplete, or not what you approved, contact us within 14 days of delivery and we will remake or refund it. Keep the packaging and send photos if you can — it helps us file with the carrier and gets your replacement moving faster.

You do not need to deal with the carrier yourself. We ship it, so we handle the claim.

Returns

See our Returns Policy for anything not covered here.