Thank you for sharing your feedback, Kiriakos. We genuinely value your input as it helps us improve our service.
For your order of 6 custom hats, we recommended switching to a woven patch due to the intricate details in your logo, which would not have been well-represented in embroidery. To see the original logo design, please go to the link (https://cdn.shopify.com/s/files/1/0655/5638/1925/files/Kiriakos-Vlahadamis-Logo.png?v=1730570538). While our usual minimum order quantity for woven patch hats is 25 pieces, we made an exception to accommodate your request and ensure the best possible outcome.
To keep you informed every step of the way, we provided a design proof for your approval, incorporating the requested adjustments, before proceeding with production. You can view the approved design proof by going to this link (https://cdn.shopify.com/s/files/1/0655/5638/1925/files/PVC_2.png?v=1730570649). This final proof captured the details within the constraints of woven patch production, which inherently differs from digital mockups and original logo.
Once you approved the design, we completed production and delivered the custom patch hats featuring your logo. You can view the final produced patch in this link (https://cdn.shopify.com/s/files/1/0655/5638/1925/files/Kiriakos-Vlahadamis-Patch.jpg?v=1730569436). We aim to deliver high-quality results, but woven patches have certain limitations in replicating fine details due to the nature of the weaving process. For designs that require extreme precision, printed options may be a more suitable choice for future projects.
Please reach out if there’s anything more we can clarify. We’re committed to finding the best solutions to meet our clients’ expectations and look forward to any opportunity to assist you further.