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Ryan Scally (Haverhill, US)
Incorrect font size

Hello. The font size that was shown to me and agreed upon looks very different from the real-life hats that came yesterday. I would like to get the font fixed, and free of charge, it goes without saying. Thank you.

Dear Ryan,

We take the accuracy of our custom orders seriously and have reviewed your project history. To ensure our customers are happy, we provide a rigorous proofing process. In this case:

Custom Request: After several revisions where you requested the design be made progressively smaller, we reached a technical production limit for small text.

Formal Approval: You reviewed and formally approved this final design proof (Link: https://cdn.shopify.com/s/files/1/0655/5638/1925/files/3393-review-1.jpg?v=1775079383) before we moved to production.

Final Accuracy: As shown in the final product (Link: https://cdn.shopify.com/s/files/1/0655/5638/1925/files/3393-review-2.jpg?v=1775079383), the hats were manufactured to be a 100% match to the dimensions and font size specified in your approved proof.

Because the items were produced exactly as requested and authorized, we cannot offer a free replacement.